Driver Services: Case Study

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Radio Taxis is one of London’s premier taxi companies with a fleet of 2500 licensed vehicles and over 6,000 customer accounts.

We look after personal clients, medium sized companies and major corporations, as well as Government Agencies and Public Sector organisations. Supported by 200 full-time members of staff and backed up by leading edge technology, we provide a complete range of services including taxis, chauffeur driven cars, secured deliveries, courier and shuttle bus services.

What Makes Us Different?

Radio Taxis understands that there are two customers in every cab - one in the back and one in the front. We are committed to maximising the earning potential of all our drivers and delivering the very best facilities in the industry.

Radio Taxis’ drivers enjoy unrivalled access to quality work. Our wide choice of booking, invoicing and reporting systems guarantees the loyalty of quality clients. Our unique level of coverage across London reduces the mileage of our drivers, dramatically reducing wastage on fuel.

Working with Radio Taxis is safe, secure and lucrative. In 2007, the average fare on the street is £8. Our average job generates £26. No matter where you are in the capital, we will find work on your route. For example, drivers heading out on an airport run are assured of business coming back.

On 80% of jobs, drivers can see their destination. A 10% gratuity is assured on every account job and we cover more cash on the radio than any other circuit.

From July 2007, all cabs must confirm with the Euro 3 environmental standard designated by the Mayor of London’s office. Radio Taxis is not only retrofitting catalytic converters to vehicles where necessary but is planning to provide drivers with a new brand of fuel that is six times more biodegradable than any other currently available. It is our long term intention to provide passengers with the choice of travelling in environmentally friendly taxis.

Driver Benefits

Radio Taxis drivers receive an unrivalled level of support and services. Our flexible payment system provides remuneration on a weekly, fortnightly or monthly basis, according to driver preference.

We operate the largest and best equipped fitting bay in the industry with extended opening hours. All cabs are equipped with an Emergency button. In the event of an incident, a signal is sent to our control room where the position of the taxi is identified and a call put through to the Police.

Drivers have the option of being provided with complementary Satellite Navigation and hands-free telephony units. A back up fleet is permanently maintained to keep drivers on the road at all times.

Radio Taxis also negotiates a range of benefits with external providers. These include discounted tyres and BUPA private health schemes.

Instruction for drivers is delivered in our state of the art training room complete with simulator. Regular forums provide drivers with an opportunity to voice opinions or propose new ideas which are welcomed. A climate controlled driver’s lounge is fully equipped with Sky TV and a pool table.

Drivers and their families are invited to join Radio Taxis Credit Union. Owned and run by members, the Credit Union provides loans at favourable rates that may be used for any purpose including cab overhaul, decorating your home or booking a holiday

Looking Forward

Radio Taxis are different. The level of service we offer our customers is unmatched. The level of benefits we offer our drivers is unique.

Radio Taxis is a dynamic, thriving, exciting organisation committed to future expansion. Our plans require the recruitment of drivers who share our enthusiasm and can match our ambition.

Should you wish to join us, please go to www.radiotaxis.co.uk and fill in the online application form. We look forward to meeting you.

Testimonials

‘I’ve worked for Radio Taxis for over 40 years. The service they provide is efficient and reliable, their systems are great and the people in the office are absolutely first class’.

Phil Feldman, driver.

‘What I enjoy about Radio Taxis is the family atmosphere. They are good people with decent values, commercially shrewd and extremely professional’.
If I have to be in Fulham at 10, I can rely on jobs in the West End on the way which gives me the opportunity to regulate my work.
I’ve never been on any major account and heard anything negative about a single driver. I would not hesitate to recommend Radio Taxis to my friends, they have qualities that a lot of other taxi companies lack’.

Dennis Mann, driver

‘The work they give me is nice and varied. It’s not all account, account, account. There’s cash and credit card work too.
I joined Radio Taxis because a lot of my mates were working for them. I soon came to appreciate that all the good things they were telling me were true. Everyone agrees the work is consistent and regular and the Sales Team are very active in drumming up new business.
Professional, efficient, knowledgeable and accomplished, Radio Taxis are great people to work with’.

Tony Woolmer, driver