UBS (Union Bank of Switzerland) is one of the world’s leading investment banking and financial services companies. Areas of commercial expertise include asset management, wealth management and client banking services.
UBS employs over 78,000 people around the globe. Headquartered in Zurich and Basel, UBS maintain offices in all the world’s major financial centres including London, Tokyo and New York.
Business Issues
One of the hallmarks of UBS is professionalism. Working with an elite client base at the cutting edge of the world’s financial markets demands dedication, precision and expertise.First class performance is essential in all spheres of activity. Members of staff travel around London, often at extremely short notice, to client meetings or en route to other engagements. Transportation arrangements need to reflect the way UBS do business - reliable, professional, versatile.
Support services are imperative at all times of the day. While the vast majority of journeys around London take place within normal working hours, meeting the needs of clients or the demands of specific projects may necessitate extended hours. In order to provide staff with safe passage around the clock, UBS demands Preferred Suppliers prepared to match their own level of commitment.
About Cab Services
Radio Taxis have provided black cabs in London for over half a century. The company can now call upon the services of over 2,500 self-employed drivers.Sophisticated software platforms are at the heart of first-class levels of performance. Radio Taxis’s Pathfinder system logs every call on to an automated booking system. Utilising GPRS (Global Positioning) technology, Pathfinder allocates each fare to the nearest vehicle. If the taxi is unable to arrive within a three minute timeframe, the fare is transferred onto a secondary system and reallocated to the driver who is closest.
Radio Taxis supplies vehicles for both individual and corporate use. Detailed management information is critical for business clients. Data can be separated by cost centre, project or employee while the provision of itemised bills enables companies to identify staff booking cars, length of journeys and average waiting times. All clients have the option of using electronic methods of payment.
Radio Taxis also provides private Hire vehicles that may be reserved in advance. Any car that is booked two hours ahead will be set aside for the client and waiting outside the door.
Working Together
UBS and Radio Taxis have worked together for more than 30 years. Moving senior staff across London, travelling to client meetings, transfers and collection from airports - UBS entrusts Radio Taxis to provide a comprehensive service for their people.UBS places stringent demands on preferred suppliers. 50-100 cabs may be requested per day and time will often be at a premium.
Management information is second to none. Radio Taxis provide UBS with a detailed breakdown of services at departmental and user levels. Such is the proximity of the relationship that Radio Taxis enjoy access to UBS’s global expense system, enabling senior people to access taxi-related expenditure at the press of a button. Management data is increasingly supplied online as UBS place significant emphasis on a paperless environment.
Working together over an extended period has provided both organisations with a deep understanding of each other’s businesses. Monthly meetings are held to assess levels of service and advance suggestions for ongoing improvements.
Testimonial
‘Radio Taxis have shown they are willing to work with us. We have submitted requests for variations to the service on a number of occasions and they have responded. They understand our needs.
‘The management information that Radio Taxis provide is first class. It enables UBS to retain control of ground transportation arrangements and direct volumes to preferred suppliers.
‘The senior team are also extremely hands on, they listen to what we have to say and make a real effort to implement our proposals. UBS and Radio Taxis have worked together for 30 years and I have found them to be professional, adaptable and reliable’.
George Buchanan, UBS, Travel Services
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