Matrix

Founded in 2005 and part of the Radio Taxis Group, Matrix is the fastest growing Private Car Hire company in London. Bringing a new level of strategic expertise and professionalism to the Private Car Hire industry, Matrix is structured to cater for corporate clients while meeting the needs of private individuals.

A unique approach underpins the largest dynamic fleet in the capital. The team are charged with matching service levels to business requirements. For example, journey profiles are developed for significant routes, taking account of such variables as patterns of traffic and regularity of service.

A versatile offering is adapted to meet customer expectations. From E Class Mercedes to Volkswagen Passats, no vehicle is more than two years old. Clients not only choose the type of vehicle that suits their specific requirements but select methods of booking and payment.

Matrix enjoys a growing reputation among corporate and industry observers. In 2006, Business Travel Magazine presented Matrix with their prestigious award for ‘Car Supplier Of The Year’.

Drivers & Vehicles

Matrix offers a three-tier service option - standard class, business class and executive class. Equipped with GPRS and satellite navigation technology, all vehicles conform to the highest standards of safety, comfort and cleanliness.

As a condition of employment, Matrix drivers must have taken and passed the topographical test which is regulated by the Public Carriage Office. For ease of identification, drivers wear the distinctive green and purple Matrix uniform.

Radio Taxis maintains a dedicated Driver Services Centre. One of the principal functions of the centre is to monitor performance, service and efficiency across the group. Each driver in the Matrix fleet is subject to an insurance, health and licence inspection every 3 years.

Meeting The Customer Challenge

Matrix provides comprehensive coverage of London for corporate and individual accounts, taking credit card bookings as required. Management information is second to none. Matrix supplies itemised billing as standard, enabling organisations to identify employees who use cars, the length of their journeys and average waiting times.

One of Matrix’s key clients is Diageo, the world’s largest premium drinks corporation. From business meetings to social events around London, a round the clock service is essential for senior executives flying into the capital.

Diageo demands a preferred supplier capable of responding to the needs of a pressurised business environment. Their choice of Matrix underlines a quality of commitment, responsiveness and reliability that is unique in the Private Hire industry.

Behind The Scenes

Matrix’s state of the art control room is based in Central London and open for business 24 x 7, 365 days per year.

While the vast majority of business-related travel takes place between 9am-7pm, world class organisations committed to meeting the needs of clients take little account of normal business hours. Social Responsibility has become a corporate imperative and Matrix provides staff with safe passage at all times.

At the heart of Matrix is a state-of-the-art technology platform that utilises GPRS (Global Positioning) technology. Bookings can be taken by telephone, fax, e-mail, SMS or via the internet.

At the request of clients, specific elements of the service can be personalised. These include driver dress code, air-conditioning, meet & greet, marshalling and event management.

Green Leadership

In March 2005, Radio Taxis Group became the world’s first Carbon Neutral taxi company.

Carbon neutrality is a complex undertaking. Independent assessors determine the emissions produced by each organisation, otherwise known as a Carbon Footprint. Having introduced measures to reduce that figure, Radio Taxis set about completing the process by balancing surplus emissions against ‘offsets’ - e.g. making financial investments in projects that benefit the environment.

For companies seeking to become carbon neutral, the scale of investment in offset ‘credits’ can be prohibitive. By working with Radio Taxis - which has already offset emissions - organisations are not producing a carbon footprint themselves. They have nothing to offset in regard to personal transportation - and no costs are incurred!

Radio Taxis’ approach to emissions has created commercial relationships with many organisations including HSBC, Bank Of England and BNP Paribas. Going green is good for business. Working with Radio Taxis is helping high-profile organisations realise their own environmental objectives.