Corporate Accounts
Corporate accounts are the lifeblood of Radio Taxis Group. Beyond the financial implications of corporate relationships, meeting the needs of organisations is the central purpose of our business.Radio Taxis Group takes enormous pride in supplying ground transportation services around London and working with corporate customers across the spectrum of industry. The complexities, challenges and opportunities of corporate accounts provide the pivotal focus for our day-to-day activities.
Radio Taxis places over half a century of logistical expertise at the disposal of clients. Each Corporate Account is individually structured, blending extensive planning, robust booking procedures and a hand picked management team.
Planning
Each relationship begins with Account Managers assessing current ground transportation arrangements. A situation analysis identifies journey volumes, prominent pick ups, booking processes and other key operational criteria.Once the initial assessment has been completed, a strategic approach is adopted. Research and analysis establishes 'ideal' usage, evaluating journey profiles for increased efficiencies and mapping business processes for future enhancements.
A sample implementation plan is created alongside client personnel. The plan includes comprehensive timescales, implementation KPIs and a launch date for the service.
Booking
Major corporate customers are allocated a priority booking line utilising our call line identity facility. Dedicated call takers access data on screen relating to the account, displaying information that includes pick up address and other key details.Radio Taxis Group also offers a 'real time' on-line booking facility, by-passing our Operation Centre and allocating jobs directly to the nearest driver. The system allows staff to book taxis on a user-friendly screen via the Internet. Each booking is allocated a confirmation number and vehicle registration details are provided to simplify tracking.
Partnership
One of the key factors in any account is the relationship between the two teams. Radio Taxis provides a highly experienced, first class management team bringing significant expertise and technical knowledge to bear.The team is headed by a Contract Manager acting as the principal client liaison officer, supported by an Operations Director and Contact Centre Manager.
Principal functions of the Account Management team include supervising the account and resolving outstanding issues, overseeing and managing change requests, analysing trends in relation to service provision as well as acknowledging issues within 24 hours and achieving resolution in 72 hours.
Management meetings are scheduled at regular intervals to evaluate performance levels and facilitate the smooth running of the account. Such meetings are also intended to act as a platform for discussing new ideas and additions to Radio Taxis’ services.
Our Account Managers are judged by results. Assessed on performance each quarter, factors forming part of appraisals include:
Management Information
Over recent years, furnishing customers with timely and accurate management information has become almost as important as providing a first class taxi service.Radio Taxis supply highly detailed usage information in a variety of formats. Account Managers isolate data capable of separation by cost centre, project or employee. Excel spreadsheets are provided as standard, tailored according to specific requirements and backed by reports.
Radio Taxis’ management information systems are designed to place control in the hands of our customers. Itemised bills are available on request, enabling organisations to identify staff booking cars, length of journeys and average waiting times.
SLAs
Radio Taxis maintains service levels by strict adherence to the following strategies:Feedback
Maintaining an effective commercial relationship is a two-way process.In order to maximise efficiencies and improve service standards, Radio Taxis relies on clear, honest and productive feedback.
Specifically, clients are requested to maintain detailed records of the performance, management and communication of accounts. Providing considered analysis of service trends assists Radio Taxis’ preparation of continuous improvement programmes.
In addition, clients are invited to oversee change requests, personally handling any problems or issues. Such a hands-on approach is an essential aspect of our business relationships, enabling customer and service provider to operate in an atmosphere of mutual support and understanding.
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